Outsourcing Live Chat Now
Boost Engagement
Boost Sale Conversions
Build Trust
Cost Effective
Live Chat Support
Hire Professional Chat Agents for Better Chat Support & More Qualified Leads.
At Solutions Instant Tech Limited, we offer dedicated chat agents to our clients and business all over the world looking for outsourced ‘lead based’ chat support. We focus on optimizing online conversions, increasing ROI, engaging web visitors, resolving customer queries, handling complaints and generating leads for our clients.
24/7, 365 Days
Real-time Conversations
Proactively Engage Web Visitors
Increase Revenue
Smart Notifications
Detailed Visitor Information
Never Leave a Customer Hanging
No Robotic Element
The Most Cost Effective Live Chat Solutions Out There
Live Chat Moves Your Customer Service
10 Times Faster
In this fast-paced and digital world, it’s important to be quick with customer support. Who doesn’t like a reply in less than 20 seconds? At Solutions Instant Tech, we’re always striving to provide the best customer support outsourcing solutions for our clients. Quick and efficient customer support is highly important in a 1.5 trillion dollar industry. An outsourced Live Chat service, the fastest way to respond to customer queries, is the best solution
Customer Satisfaction Is
The Top Priority
It has been observed that websites with Live Chat integrated have seen a 90% customer satisfaction rate beating email support service and web forums by a close margin. Your customers won’t have to worry about the long-distance call charges whenever they have to reach out to you. In a survey, it was observed that more than 79% of customers stated that they preferred Live Chat service because of the immediacy it offers. Approximately 40% of the customers believe that Live Chat is a must-have feature in e-commerce websites. Furthermore, our Live Chat solution offers a feature where our agents can see what the visitor is typing so our agents can have the necessary information ready to be delivered. This gives Solutions Instant Tech an edge in the industry and saves valuable time of the customers as well by providing quick and efficient customer support outsourcing solutions.
Increase In
Sales
Integrating Live Chat on your website immediately makes your website responsive to your customers. It is estimated that 51% of customers are likely to purchase your product or service with Live Chat integrated. Just having the Live Chat integrated on your website has seen more than 29% of customers showing interest in a purchase. Live Chat is an integral part of your business and can help increase sales. Once a customer is done doing business with you, the customer will find it increasingly simple to jump onto your website and ask for help where needed. With Live Chat Outsourcing, our clients have a better chance of converting inquiries into leads. You’ll have organic leads at your disposal which you can follow-up with, increasing your sales as well as building customer relationships. A regular chat with inquiries and leads lasts for 6-12 minutes; this gives our agents enough time to capitalize and construct a valuable lead for you. It is believed that 14% of the time desktop chatters will purchase your service/product and 7% of the time mobile chatters will complete the purchase.
Return On Investment?
We’re On It!
You get what you pay for. Solutions Instant Tech understands that having an outsourced live chat engine is an investment for our clients and we have no plans to disappoint our clients. ROI (Return On Investment) with a typical Live Chat service is around 130% but with Solutions Instant Tech’s Live Chat service it has been estimated to be around 300%. Moreover, customers who chat before making the purchase not only get their questions sorted but have a 10% chance of completing the purchase as well as a 40% higher conversion rate.
Transparency
You get what you pay for. Solutions Instant Tech understands that having an outsourced live chat engine is an investment for our clients and we have no plans to disappoint our clients. ROI (Return On Investment) with a typical Live Chat service is around 130% but with Solutions Instant Tech’s Live Chat service it has been estimated to be around 300%. Moreover, customers who chat before making the purchase not only get their questions sorted but have a 10% chance of completing the purchase as well as a 40% higher conversion rate.
Why Outsource Your Live Chat To
Solutions Instant Tech?
It may seem much of a brag but we’re debatable the best in the business. Offering Live Chat solutions to various companies, Solutions Instant Tech has gained an abundant amount of experience when it comes to this in particular. Moreover, Solutions Instant Tech prides itself on offering quick customer support outsourcing solutions to its clients. With First Response Time (FRT) under 18 seconds and Average Response Time (ART) under 20 seconds, we’re bound to provide the perfect Live Chat solutions that your customers will find easily accessible. Despite it being an old process, a quick look at the statistics of the Live Chat Outsourcing Solutions Instant Tech has to offer, we can easily deduce that it’s the most cost-effective way to take care of your customers and increase customer relationships as well as increase ROI. Live Chat solutions is the pinnacle of customer support outsourcing. It creates a great balance between the abundant amount of involvement of phone calls and emails that keep on just piling up. Plus its attractiveness makes it a must-have feature on any website or mobile platform in 2020.
